Managed service providers

The Operating Model

MSPs deliver recurring operational validation, monitoring, and remediation across multiple isolated customer environments.

These activities are repeatable in structure but vary in configuration per customer. Execution must occur inside customer infrastructure while remaining manageable at scale.

Operational expertise must move from human-driven execution to structured, repeatable automation without losing control.

Structural Challenges

• Managing automation across multiple independent customer environments
• Preventing configuration drift across deployments
• Enforcing per-customer usage boundaries
• Maintaining version discipline across distributed installs
• Converting expertise into structured deliverables rather than bespoke scripts

What Opscotch Enables

Convert Expertise Into Workflow Applications

Operational logic is formalized as versioned workflow artifacts rather than informal scripts.

Deploy Per-Customer Controlled Runtimes

Each customer installs a runtime instance operating within explicit access policies.

Enforce Per-Customer Commercial Boundaries

Licensing and execution limits can be defined per environment.

Maintain Predictable Cross-Customer Behavior

Execution semantics remain consistent even as configurations vary.

Primary Risk Addressed

Without a structured runtime and distribution model, automation fragments into per-customer script variations. This leads to version sprawl, inconsistent behavior, and an inability to scale operational patterns as commercial offerings.

When Opscotch Is a Fit

• Operational work is repeatable across customers
• Automation must execute inside customer infrastructure
• Per-customer control and licensing are required
• Distribution discipline is necessary

When It’s Not a Fit

• One-off consulting engagements
• Manual-only service delivery
• Centralized monitoring platforms